Everything you need to know about our shipping policies, delivery times, and return procedures. We're committed to getting your fragrances to you safely and quickly.
Orders ship within 24 hours
Leak-proof and padded protection
Track your order every step
Most orders are processed and shipped within 24 hours of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
3-7 business days
Free on orders over $35
2-3 business days
1-2 business days
7-14 business days
Your fragrance samples are our priority. We use specialized packaging to ensure they arrive safely:
Due to the nature of fragrance samples and hygiene considerations, we cannot accept returns on opened or used products. However, we stand behind our quality:
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We'll make it right with a full refund or replacement at no cost to you.
Email us at [email protected] with your order number and photos of the issue.
We'll review your request and provide a return authorization number within 24 hours.
Package the item securely and ship to our return address. We'll provide a prepaid label for eligible returns.
Once we receive and inspect the return, your refund will be processed within 3-5 business days.
Our customer service team is here to help make the return process as smooth as possible.
Contact SupportEverything you need to know about ordering, shipping, and our policies. We're committed to getting your fragrances to you safely and quickly.
Most orders are processed within 24 hours during business days. Orders placed on weekends or holidays will be processed the next business day.
3-7 business days
Free on orders over $35
2-3 business days
Perfect for faster delivery
1-2 business days
Fastest delivery option
7-14 business days
Available to most countries
Due to the nature of fragrance samples, we cannot accept returns on opened products for hygiene and safety reasons. However, we will replace any damaged or defective items.
All samples are carefully wrapped in bubble wrap and placed in padded envelopes or boxes to prevent breakage during transit.
You'll receive a tracking number within 24 hours of shipment so you can monitor your package's progress.
During extreme weather, we may delay shipments to protect your fragrances from temperature damage.
If your package arrives damaged, please contact us within 48 hours with photos for a replacement.
Customers are responsible for any customs duties or taxes imposed by their country.
Please ensure your shipping address is correct. We cannot be held responsible for packages sent to incorrect addresses.
Have questions? Contact us anytime - we're here to help make your experience perfect.